Be comfortable wherever you are
On the market for more than 15 years
From campers for campers
Trendy accessories that provide comfort
  • English
  • Customer service & FAQ

    Customer service & FAQ

    Information

    Human Comfort

    Ingenieur Lelyweg
    2031 CD Haarlem
    The Netherlands

    VAT number: NL858191969B01
    Chamber of Commerce number: 70208484


    Frequently asked questions

    Products

    1.1 What is the difference between TPU, PVC, Elastic and 3D Box model?

    There are many different types of sleeping mats on the market. Also at Human Comfort there are different mats with different prices. But what is the difference between the one and the other and what does this mean in terms of sleeping comfort?

    The overview below shows the different mats and their properties. Sleeping comfort and the budget for this is personal for everyone. However, for every camper there is a solution available. 

    The main advantage of a thick 10 cm sleeping mat is that the hardness can be better determined and adjusted. If you like a softer bed, it is very well possible to make the mat softer by briefly opening the valve on the mat while lying on it. Some air will escape and the mat will form itself around your body.

    1.2 What can I do about it if the sleeping mat is too hard or too soft for me?

    It can happen that the sleeping mat, when it has filled itself up, is a little too hard or too soft. The advantage of a self-inflating mat is that the hardness of the sleeping mat can be regulated. If the mat is a little too soft, a little air could be blown in with the mouth. If the mat is felt to be too hard, the valve can be opened briefly while lying on the mat, so that the mat becomes softer and moulds itself to the body. This is no problem at all for sleeping mats with a thickness of 10cm. Optionally, the sleeping mats can be extended with a mattress cover.

    1.3 How do I clean a mattress cover?

    The Human-Comfort mattress covers can be easily washed in the washing machine on a gentle cycle at 30 degrees. Before washing the mattress cover, it is important to remove the foam from the cover. The foam can be rinsed out with lukewarm water. Both articles cannot be dried in the dryer.

    1.4 How does the built-in pump in the airbed Plaisir, Fresnes or the L'Anita work?

    1.5 Why is one sleeping mat more expensive than another?

    The price of a sleeping mat has a direct relationship to the choice of material. A self-inflating mat consists of a number of components that determine the price. This video shows the differences and also provides insight into how a sleeping mat is made.

    1.6 I already have a sleeping mat of another brand. Can I purchase a mattress cover for this?

    Human-Comfort's mattress covers come in various sizes and are all equipped with two valve holes. Chances are there is a mattress cover for the sleeping mat you already have. You can purchase a mattress cover that is approximately the size of your mat. Because of the stretch of the fleece top layer, a smaller but also a slightly larger mat can fit well in the cover. In practice, five centimeters smaller or larger is a good fit.

    1.7 Are Human Comfort products also available for purchase online?

    Human Comfort products can be found at camping specialty stores. Many of these stores also have an online web shop. The stores with the red mark have the full range in stock virtually all year round and here you can also order online.

    Support

    2.1 I have a question or a problem with a product I purchased. What is the best place to go?

    De dealers van Human-Comfort zijn in eerste instantie uw aanspreekpunt. Mocht u desondanks toch nog vragen of opmerkingen hebben kunt u uiteraard een mailbericht sturen naar: [email protected]

    Defect

    3.1 How can I repair a small hole in a sleeping mat?

    It can occur that a sleeping mat is broken by something sharp. This is easy to repair with a special glue "Seam Grip". How to find the hole and how to repair are described below step by step.

    1. Find the hole by using a damp cloth which is smeared with a little detergent. Rub the mat with this cloth and you will discover the hole by the formation of a small bubble in this area.

    2. Mark the hole and make the sleeping mat dry.

    3. Apply a drop of Seam Grip to the position of the hole according to the manual of Seam Grip. You do not need to stick anything else.

    Advice

    4.1 I suffer from back problems, what is the best place to sleep while camping?

    Many campers look forward to sleeping in a tent or caravan because the comfortable bed of home is not present at the campsite. They often look for a solution similar to the bed. This often means choosing an extra thick air bed. It is often thought that an air bed offers the stability and comfort of the bed at home. The practice is different. A thick airbed is much less stable and, in addition, not insulating. Practice has shown that the choice of a self-inflating mat of 10 cm can very well approach the sleep quality of the bed. In any case, there is no problem with the insulation and rising cold from the ground and also the stability is better than that of a thick air mattress. If it is important to sleep high, a combination of a sleeping mat attached to a stretch bed can be used.

    Often these sleeping mats are also placed on the caravan bed for more comfort.

    4.2 Why should I buy a sleeping mat instead of an air mattress?

    Een misvatting is dat een slaapmat niet comfortabel zou slapen. In de afgelopen jaren zijn de zelf opblaasbare slaapmatten sterk ontwikkeld en zijn niet meer het “dunne matje” zoals deze jaren geleden zijn geïntroduceerd. Een slaapmat heeft verschillende voordelen t.o.v. een luchtbed:

    – een slaapmat isoleert door het foam en geeft meer warmte
    – een slaapmat is veel stabieler dan een luchtbed en benadert hierdoor meer het comfort van het bed thuis

    Men denkt vaak dat een dik luchtbed meer slaapcomfort geeft dan een dunnere slaapmat. Tegenwoordig zijn er slaapmatten van 10cm dik en eventueel met een extra toplaag zelfs 12 cm dik. Deze kunnen zelfs de ergste kou isoleren en uw lichaam lekker warm houden. Een luchtbed is een groot volume aan lucht dat in direct contact staat met de koude grond en uw lichaam. Zonder isolatie betekent dit dat u het koud heeft en u bent nooit in staat om deze grote hoeveelheid lucht op te warmen. Het resultaat is een koude nacht en een stijve rug. Met een slaapmat heeft u hier geen last van.

    4.3 What is the best way to store a self-inflating mat?

    Een slaapmat bestaat uit doek en foam. Het foam is de basis van de slaapmat. De slaapmat kan zichzelf opblazen doordat het foam lucht naar binnenzuigt zodra het ventiel wordt geopend. Als een slaapmat heel lang opgerold bewaard wordt vermindert dit de kracht van het foam en zal minder snel gaan aanzuigen. Het foam van de slaapmatten van Human Comfort is van hoge kwaliteit en heeft hier minder last van dan lagere kwaliteit foam, echter het is altijd beter voor de slaapmat om deze uitgerold te bewaren.

    4.4 I already have a sleeping mat of another brand. Can I purchase a mattress cover for this?

    Human-Comfort's mattress covers come in various sizes and are all equipped with two valve holes. Chances are there is a mattress cover for the sleeping mat you already have. You can purchase a mattress cover that is approximately the size of your mat. Because of the stretch of the fleece top layer, a smaller but also a slightly larger mat can fit well in the cover. In practice, five centimeters smaller or larger is a good fit.

    By using our website, you agree to the usage of cookies to help us make this website better. Hide this message More on cookies »